1. About this notice
This Privacy Notice explains, in plain language, what personal data Reine Lifescience (“Reine”, “we”, “us”) collects through this website, why we collect it, who it is shared with, how long we keep it, and how you can exercise your rights. We are the Data Fiduciary for the data described below. It is given to you before or at the time you submit any personal data, as required by Section 5 of the Digital Personal Data Protection Act, 2023 (“DPDP Act”). This notice is available in English; on request we will provide it in any language listed in the Eighth Schedule to the Constitution of India.
2. What personal data we collect, and why
We collect only the data you choose to submit, and only for the purpose stated against it. We do not run advertising or behavioural-tracking tools on this website.
| Where | Personal data | Purpose (what you are consenting to) |
|---|---|---|
| Contact form (Contact Us page) | First and last name, email address, phone number (optional), country (optional), enquiry type, message | To read and reply to your enquiry and to send the information you ask for (quotations, CoA, regulatory documents, partnership discussions). |
| Product / API enquiry forms | Name, email, company, phone, quantity required, message, product of interest | To prepare and send a quotation or technical information for the API you enquire about. |
| Career application form | Name, email, phone, experience, qualification, cover note, selected job and department; CV/resume you attach (PDF/DOC/DOCX, max 5 MB) | To assess your application for the role and contact you about recruitment. |
| Email / phone you contact us on | Whatever you choose to share | To respond to you. |
| Google Maps (location map) | Your IP address and browser details are processed by Google when the map loads; Google may set its own cookies | To show our location on a map. The map loads automatically on the pages that show it. |
| This website’s own consent record | Your cookie/privacy choice, stored in your browser (reine_consent_v1 in local storage and a reine_consent cookie), with a timestamp | To remember your choice so we do not ask again, and to honour it. Strictly necessary. |
| Server logs | IP address, date/time, pages requested, browser type (kept by our hosting provider) | Security, fault-finding and keeping the website available. |
We ask for your consent (a ticked box next to each form) before processing the data you submit. The consent is free, specific, informed and unconditional, and it covers only the purpose described next to the form. You are not required to submit any form to browse this website.
3. Who receives your data
- Reine Lifescience staff who handle sales, regulatory, quality and HR requests, on a need-to-know basis.
- Web3Forms (form delivery service) – transmits the contact and enquiry form content to our email inbox.
- Our own web server (Hostinger) – career applications with a CV are emailed by our server directly to our HR mailbox; the CV is not stored on the website.
- Google Workspace – our email and document provider, where enquiries are received and stored.
- Hostinger – our website hosting provider; its server also emails career applications (with the attached CV) to our HR mailbox. The CV is not stored on the website.
- Google Maps – the location map on our pages loads directly from Google.
- Google Analytics – only if you allow Analytics.
These service providers act on our instructions as Data Processors under written terms. Some of them process data on servers outside India; we transfer personal data outside India only where permitted by the DPDP Act and any restriction notified by the Central Government. We do not sell your personal data or use it for advertising. We may disclose data where the law, a court or a government authority requires it.
4. How long we keep it
- Sales, quotation and regulatory enquiries: kept while the enquiry is active and for up to 24 months after our last interaction, or longer if needed for a contract, audit or legal requirement.
- Job applications: kept for up to 12 months after the position is filled, unless you ask us to delete earlier or agree to be considered for future roles.
- Consent record: kept in your browser until you clear it or change your choice.
When the purpose is complete, or you withdraw consent, we erase the data unless the law requires us to retain it.
5. Your rights
Under the DPDP Act you have the right to:
- Access information about the personal data we process, and the processors and fiduciaries it has been shared with;
- Correction, completion and updating of your data;
- Erasure of your data when it is no longer needed for the purpose;
- Withdraw consent at any time – it is as easy to withdraw as to give. Withdrawal does not affect processing done before you withdrew;
- Grievance redressal – to have a complaint heard by us first (section 8 below);
- Nominate another person to exercise your rights if you die or become incapacitated.
To exercise any right, email info@reinelifescience.com from the address you used to contact us, or write to us at the address above. We may need to verify your identity before acting on a request.
Manage your website choices now: Open privacy settings
6. Cookies and similar technologies
This website uses only strictly necessary storage (your consent choice). Our location map is provided by Google Maps and loads automatically on the pages that show it; Google receives your IP address when it loads and may set its own cookies. Optional analytics (if enabled) can be switched on or off from Privacy settings (the link in the footer of every page). Google Analytics 4 (IP anonymised, advertising features off) runs only if you allow Analytics in Privacy settings; it sets cookies such as _ga and sends usage data (pages viewed, device and approximate location) to Google. No advertising or social-media tracking scripts run on this website.
7. Children
This website is intended for business and professional users and is not directed at children. We do not knowingly collect personal data of anyone under 18 years of age. If you believe a child has submitted data to us, please contact us and we will delete it. Where the law requires verifiable consent of a parent or lawful guardian, we will obtain it before processing.
8. Grievance Officer and contact
Grievance Officer / Data Protection contact – Reine Lifescience
Email: info@reinelifescience.com
Phone: +91 63560 38460
Address: Plot No. 5901, Kanoria Chemicals Road, GIDC, Ankleshwar - 393002, Gujarat, India
We will acknowledge your complaint within 3 working days and aim to resolve it within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India once it is constituted and operational, after first raising the matter with us.
9. Security and data breaches
We protect personal data with reasonable security safeguards, including encrypted (HTTPS) transmission, restricted access to mailboxes and records, and the safeguards of our hosting and email providers. If a personal data breach occurs that affects you, we will inform you and the Data Protection Board as required by the DPDP Act.
10. Changes to this notice
We may update this notice when our practices or the law change. The “Last updated” date above shows the current version; when a change affects the purpose or scope of your consent we will ask for it again.